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HOTEL AND ENTERPRISE WIDE SMS COMMUNICATION
SMS integration & automation for hotels, food service and leisure.
Skigee allows hotel reservations, front office, dining, spas, concierge and marketing departments to stay in touch with customers using SMS.
Send instant SMS either automatically or manually, at lightning speed, while reducing handling and increasing profitability.
Scenario:
As customers are increasingly mobile, reaching them as needed is becoming more and more demanding. Every customer of a hotel, spa or restaurant has an inherent need to be fed information as and when needed. Be that a confirmation, update, promotional information, passing on a message, reminder, thank you, and the like.
How quickly and effectively you respond to them is dependant on the infrastructure and many processes in place to support this.
Solution:
Skigee delivers your organization with the tools to connect with your guests, as well as the following key benefits:
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Simple to use desktop solution to automate or manually maintain
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Reduce time on communications considerably
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Increase revenues from up selling and cross selling
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Deliver consistent communications across all departments
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Personalised as required for each customer
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Connects seamlessly to a hotels PMS, Spa, Dining system
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The right information to the right customer at the right time
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Multi-lingual to communicate in the customers language
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Manage other contact databases for VIP’s, members, MICE, Travel agents, etc
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Set and forget technology you can rely on |
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Features:
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Connectivity to over 700 mobile networks worldwide…nd growing
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Processing 1000+ SMS per minute
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Automatic mobile number validation
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Do Not Disturb features to ensure compliance with Privacy Laws
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Available in multiple languages
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Automatic retrieval of guest information from the PMS
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Single click SMS to one or many in a category or meeting criteria
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Automatic SMS based on e-triggers from the PMS (e.g. – check in, reservation, cancellation, pre-arrival, check out)
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Scheduled auto SMS to non in-house guests, e.g. spa, diners, locals, members
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Monitoring and tracking of every SMS sent / delivered / failed
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Importing contacts from Outlook, Excel, other systems
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