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Client	:	Hyatt Hotels & Resorts
Product	:	Reservation Assistant
Purpose	:	Spa, fitness, membership, golf and activity management

 

Hyatt Hotels is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over more than fifty years. Hyatt has more than 400 properties in its portfolio.

 

Hyatt Hotels use Reservation Assistant as a standard platform and application for its spa and leisure management activities, providing all operational and management controls and tools to succeed as independent business units. Added to that the superior integration with property management, finance and other critical systems enables a seamless experience and a direct impact on guest service delivery.

 

Gebhard Rainer, Vice President Hyatt International states: "The Integration of diverse IT systems is a necessity but not trivial. You need the willingness to integrate with somebody else's systems and you need the competence to do so. Reservation Assistant has already proven both preconditions with a number of impressive international projects. Reservation Assistant will set the standard for our Spa solutions and I am looking forward to it."

 

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Client	:	Sheraton Hotels & Resorts
Product	:	Reservation Assistant
Purpose	:	Spa, salon, golf and retail management

 

"There are many software products available which provide schedules and take reservations for resources and facilities. But nothing compares to Reservation Assistant, which truly shows its understanding for leisure operations. It includes modules for staff management, gift certificates, packages handling, and golf - nothing you would want to miss in a complete Spa solution."

Rob Cowling, Director, South Africa.

 

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Client	:	Radisson Hotels & Resorts
Product	:	Reservation Assistant
Purpose	:	Spa, salon and retail management

 

"Due to my experience I have come to develop high expectations towards software. Not only Reservation Assistant grandly meets up to these expectations, also the project team is unusually competent and committed."

 

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Client	:	Lindner Hotels & Resorts
Product	:	Reservation Assistant
Purpose	:	Spa, salon and retail management

 

"At first, we were only looking for software able to mansge the spa field efficiently. This software convinced us by its added values, its supriisingly innovative ideas and its very professional implementation."

 

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Client	:	Grand Hotels Bad Ragaz
Product	:	Reservation Assistant
Purpose	:	Spa, salon and retail management

 

"We opted for a call for tenders in order to tke an unbiased decision. The industry know-how as well as the unique integration with the PMS solution made it very easy for us to decide for the Reservation Assistant solution. We did of course, have a closer look at several systems, but only Reservation Assistant has given us the feeling that we were not dealing with yet another "administration program".

 

Behind every function of Reservation Assistant, the purpose to increase the benefit for the guest and the hotel clearly shines through. And, truly speaking, we were quite surprised to see how many good ideas fro a great guest service alone are included in this software. And thats exactly hat we want."

 

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Client	:	Nails Now
Product	:	Salon Iris and MySalonOnline
Purpose	:	Salon, web and retail management

 

We use Salon Iris in both our nail salons and love the simplicity of the system. You can be a computer novice and still find your way around Salon Iris with ease. Any report that we need is there with the touch of a button and we can keep our finger on the pulse whether we are in the salon or away.

 

We have just franchised nailsnow.com.au and Salon Iris will be the system used in all of our franchises. We researched a lot of programs before selecting Salon Iris and it came up trumps in all categories, i.e. - price, ease of use and reporting.

 

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Client	:	Le Corte Beauty
Product	:	Salon Iris
Purpose	:	Spa, salon and retail management

 

"Well, first thing that impressed me and really speed up my business was your appointment book. We used to have the pen & paper style appointment book and 5 different handwriting styles was making it hard to read some of the client's names and services that they requested. Plus, let's not talk about cancelations and re-booking where you had to erase, flick pages and rebook.

 

Another good feature was the SMS messages which put more time back into booking services because before at least 1 hour was spent in making phone calls to confirm appointments. Overall, we are very happy with the program and especially the improved waiting list feature with the new Version 8.

 

In conclusion, Salon Iris helped our business by increasing productivity (less dead time with pen & paper plus a lot of phone calls for appt. confirmations) and happier staff members (frustration in reading names and services because they were unable to read different handwriting)."